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[Centrale Automobile Chérifienne] Delivering exceptional service for premium customer experience

 

Industry

Automobile

Use case

Customer Service

Country Morocco
Activity Automobile dealer
Key Figures 1 shared customer service center
16,000 cars delivered per year
9,000 calls handled per month

Centrale Automobile Chérifienne is a leading company in the Moroccan automobile market, specializing in the biggest brands (Porsche, Bentley, Audi, Volkswagen). As part of a project focused on business processes digitization and service quality improvement, CAC deployed a new customer service center equipped with the Vocalcom Salesforce Edition solution.

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