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[CNM Prévoyance Santé] Fostering a close customer relationship through a 100% remote model

 

Industry

Insurance

Solution

Vocalcom Hermes

Country France
Activity Complementary and contingency supplemental health insurance
Key Figures 2 contact centers in France
50 employees
90 000 members
80 000 inbound & outbound calls per year

CNM Prévoyance Santé, a supplemental insurance company specializing in complementary and contingency health insurance, has been using a 100% remote customer service model since its creation. To develop a close and personalized relationship with its 90,000 insured members, the company leverages the open and feature-rich Vocalcom Hermes contact center solution

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