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[CRC/FIMAINFO] Keeping up with market digital shifts through an omnichannel approach

 

Industry

Outsourcer

Solution

Vocalcom Hermes

Country France
Activity Outsourcer for customer service management services specialized in the financial, health, and automobile industries
Key Figures 3 contact centers in France
450 agents and third-party users connected on the Vocalcom solution
+1.3 million calls managed per year

As a leader in the automobile market and highly present in the health/supplemental insurance and financial industries, the FIMADEV company serves as both a contact center, with its Centre Relations Clients subsidiary, and integrator of Vocalcom solutions via the IT firm FIMAINFO. This hybrid positioning allows the company to integrate into its customers’ value chain.

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