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[Generali PMC Treize] Fostering personalization and closeness in a 100% remote customer service relationship

 

Industry

Insurance

Country France
Activity Insurance agents and brokers
Key Figures 20 000 customers
On average 800 interactions/day
40 employees

PMC Treize, a subsidiary of GENERALI, is a vital player in remote insurance contract subscription and management. In order to offer a completely personalized experience to its insured members, PMC Treize leverages the Vocalcom Salesforce Edition contact center solution, natively integrated in Salesforce.

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