Customer Testimonial
Omnichannel
Customer Engagement Solutions
As a captive broker for the Generali insurance company, PMC Treize specializes in the remote subscription and management of automobile, home, and personal injury contracts.
The customer service center teams manage leads coming from both the Generali field sales network and the Generali.fr website while also tracking the insured members’ contracts. For this reason, the PMC Treize agents are key players in a completely remote customer service relationship.
Challenges
Since customers are not always prepared for a 100% digital experience, their interactions with agents are essential for gaining personalized advice, confidence, and reassurance on sometimes complex topics.
Native integration with Salesforce: customer data at the heart of customer satisfaction
Optimizing customer service autonomously
Real-time management for optimal efficiency
Advantages
Native integration in Salesforce
Access to customer data and enrichment within Salesforce
Autonomous IVR configuration
Rich reports in Salesforce
Real-time supervision
20 000
Customers
800
On average 800 interactions per day
How to foster personalization and closeness in a 100% remote customer service relationship?
PMC Treize, a subsidiary of GENERALI, and a vital player in remote insurance contract subscription and management, chose the Vocalcom Salesforce Edition contact center solution.
40
Employees
100%
Personalized answers