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[La Maison Saint-Gobain] Combining digital and the human touch for premium customer service

 

Industry

Services

Country France
Activity Online intermediation platform between customers and construction professionals
Key Figures 75 employees
1 contact center
5000 calls/week

La Maison Saint-Gobain, a subsidiary of the international company BTP Saint-Gobain, offers a digital platform for connecting private individuals and construction professionals. To gain a foothold in a highly competitive industry, the company chose a premium customer service model combining digital and the human touch, and relying on a customer service center equipped with the Vocalcom Salesforce Edition solution natively integrated with Salesforce.

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