Customer Testimonial

Omnichannel

Customer Engagement Solutions

Counting more than 500 French as well as Swiss and Belgian public and private health establishments among its customers, Simplify manages more than 500,000 calls per month. In the past, inbound calls were managed through an external service provider, but Simplify made the decision to reintegrate this activity, deploying four contact centers based in France, Tunisia, Morocco, and Madagascar. In order to optimize patient journeys, Simplify chose the Vocalcom Hermes Cloud contact center solution.

Challenges

Whether it’s a matter of adjusting its resources according to the needs of its customers, quickly recruiting experts Whether it’s a matter of adjusting its resources according to the needs of its customers, quickly recruiting experts

The cloud: a response to a need for agility on multiple sites
Ease of use and flexibility: two key factors that improve the patient experience
Guaranteeing the best quality of service at all times

Advantages

For Simplify, the choice of the cloud was self-evident. Focused on the quality of service delivered to its customers as much as the patient experience or the well-being of its contact center agents, Simplify is addressing these three priorities thanks to the Vocalcom solution.

Consistent cloud solution across all sites
Fast learning curve for the solution
Flexibility and autonomy on the solution
Real-time supervision
Integrated reporting too