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[TRICOM] Relying on an omnichannel solution to win new markets

 

Industry

Outsourcer

Solution

Vocalcom Hermes

Country Tunisia
Activity Service provider specialized in B2B telemarketing, appointment scheduling, customer service and e-commerce
Key Figures 95% of business in the French market
30 million interactions per year on all channels
50,000 web appointments per year with a conversion rate of 10%
A 96% service quality score on inbound calls

TRICOM is ranked in the top 5 Tunisian outsourcers, with 95% of its business in the French market and a historical leadership positioning in B2B telemarketing and appointment scheduling, The company relies on Vocalcom’s contact center solution to cement its position in this business segment and expand in the customer service and e-commerce industries.

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