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Cloud Call Center Software

Cloud Call Center Software

CLOUD CALL CENTER SOFTWARE

Can save companies as much as 50% compared with on-permise systems - Frost & Sullivan

Cloud Call Center Software

Create powerful customer connections. No other can help you do that faster than the Vocalcom Cloud Call Center Software.

Cloud Call Center Software Enhances Agent Productivity and Customer Experience. Make the most of your Call Center with our Cloud Call Center Software. The Vocalcom Cloud Call Center Software is designed to build powerful customer connections and breaks all the boundaries. Based on our rock-solid record of reliability, Vocalcom provides today's most powerful Cloud Call Center Software for inbound, outbound and true multi-channel customer service. With a broad range of features that are robust and unique, yet easy to use, our Cloud Call Center Software is more in the forefront of accelerating call center performance than any other on the market.
Next-generation Multi-Channel Cloud Call Center Software The Cloud Call Center from Vocalcom is leading Call Center solutions, bringing unprecedented flexibility and capabilities to thousands of business of all sizes worldwide. We provide a complete all-in-one business solutions focused in customer experience management that will put your business on the path to reducing costs, increasing business agility, enhancing customer experience, winning new customers and increasing customer loyalty. Deliver a stellar customer experience, turning interactions across channels into ONE seamless conversation.
Cloud Call Center Software
Go Mobile, Social and Cloud, All-In-One From the call center to the web and social media, Vocalcom is changing the game. Find out why Vocalcom and IT professionals everywhere are taking the all-in-one path, and why Vocalcom Cloud Call Center Software is the trusted Call Center Solution choice of over 550,000 users and 3,500+ customers. Learn how we help enterprises create competitive advantage. The infrastructure behind Vocalcom Cloud Call Center Software is powered by Amazon and was designed with high availability, scalability, and reliability in mind - Vocalcom Cloud Call Center will automatically expand or contract to meet usage demands.

Why Cloud Call Center Software?

"Since deploying Vocalcom's Cloud Call Center Software, business has quadrupled" Laurent Baychelier - Atento

What's Next?

Our Cloud Call Center Software give your Call Center agents the power to delight.

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Cloud Call Center

Cloud Call Center Software

• The All-in-one Cloud Call Center Software is designed to lower costs, while improving agent productivity, customer experience, and business agility.

Cloud Call Center Software

Benefits of the Cloud Call Center

Choose the Right Cloud Call Center Software

Cloud Call Center

Lower Costs, while delighting your Customers leveraging the power of the Cloud

• Cloud Call Center Software

+46% Boost agent productivity
Reduces average call times by up to 20%. When agents spend less time searching for the right information, they can focus on helping customers.
+37% Faster first contact resolution
Cut training costs by up to 25% per Call Center agent. An easy-to-use interface accessible from anywhere through a web browser with the next-generation console, agents' screens are optimized to manage social media and case activities with fewer clicks and less scrolling. And a new user interface streamlines the agent experience with tabbed records, so agents can dramatically speed up support, sales, and telemarketing activities without losing context.
+53% Increase in customer satisfaction
Eliminate Hold TimeYour customers will never wait on hold again, regardless of where the conversation begins – web, mobile or inbound call. Learn how Vocalcom can help you increase sales, lower handle times and create happier customers!

Awesomely Powerful Multi-Channel
Phone, fax, email, text, web chat, video, social media - everything goes to one place - Manage all customer interactions through a single customer view, regardless of channel.
Simplicity for the business user. Rich functionality for the enterprise.
All the applications you might wish for - including custom call flows, skills-based routing, universal queuing, multimedia contact handling, predictive dialling, integrated IVR, built-in CTI, real-time reporting and a whole lot more. Forrester Research reports that 39% of decision makers found the need to improve business flexibility and agility to be the most important benefit for leveraging Cloud Call Centers.
Empower employees
Employees need accurate, relevant information to make smart decisions. The Vocalcom Cloud Call Center helps them quickly find what they need, so they can stay productive. Agents & supervisors love the simplicity and advanced features.

Cloud Call Center Software Blog

Preventing Your Call Center from Getting Terrible Reviews

Posted in : Customer Service September 5 2014

For call centers, a bad review is not the same as it used to be. Up until a few years ago, a customer called in, complained, and not much happened outside of the discipline enacted on an employee in question. How things have changed. Now, call centers have another factor to consider—social media. A complaint will live across multiple social...

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