Contact Center Software for Salesforce

Trends

The Dynamic Duo of CRM and Predictive Dialer

The Dynamic Duo of CRM and Predictive Dialer As described in the previous blog post, predictive dialer solutions benefit companies by maximizing agent efficiency, reducing operational costs, and, for sales teams, accelerating sales as agents have more time to connect with potential customers. The dialer eliminates the need for looking up phone number lists, manually dialing leads, and waiting to...
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Global Data on Facebook Ad Spending, Maximizing Profit

Recently, our partner, Salesforce, shared its thoughts on the state of social ad spending – a market that is being predicted to reach $11 billion by 2017. This statistic alone should be influencing both domestic and international call centers to reinvent their strategies and to reimagine the way they look at social media. Global and Regional...
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Approaching Multi-Channel Customer Service the Right Way

Your customers have been talking. Do you want to know what they’re saying? Research shows that a lot of it has to do with multi-channel service – and why your customers need it. In fact, Forrester recently blogged about the explosion of servicing and engaging customers over multiple, innovative channels. Even more, recent research is showing...
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An Inside Look at Vocalcom's Salesforce Partnership and The Meaning of Being 'Truly Cloud'

At Vocalcom, we take pride in our holistic, coherent and industry-defining partnerships. By combining our forces with other companies who are the best at what they do, we provide today’s most transformative and market disruptive cloud call center solutions. Recently, our very own Simon Harrison, VP of Product Marketing and Management, discussed our...
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What Makes a Call Center Application Addictive? Part 4

Social media has undoubtedly turned the business world upside down. Not only has it become a strategic selling tool, a powerful brand builder and an influential marketing platform, but it has also become a way for businesses to get excited about the work they do. Consider that it took 38 years for the radio to reach 50 million users while it took Facebook...
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What Makes a Call Center Application Addictive? Part 3

Here’s a question to consider: Does your enterprise mobile app grow more powerful as more people use it? This is one question asked in a Salesforce eBook we’ve been covering that describes six key elements of creating a killer business mobile app. In parts one and two of this series, we discussed the role that collaboration and...
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What Makes a Call Center Application Addictive? Part 2

Your customers are spending more money than you think on quick, powerful and easy-to-use business apps. The space of these apps represents a goldmine of opportunity for you to build your brand and lock in customer loyalty. In part one of this series, we opened the floodgates of how to build the perfect mobile application by making it collaborative. Now,...
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What Makes a Call Center Application Addictive? Part 1

Mobile applications are crucial for businesses today. It is no longer a question of if your customers will invest in apps for business. That’s because in their free time, your customers are already logging into apps to play games, listen to music and more. The next logical step is to apply this to business, especially considering the prevalence of...
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Revitalizing the Contact Center with a CRM Software Solution

Revitalizing the Contact Center with a CRM Software Solution In business-client relations, contact centers are often the hub within a company which makes the most direct contact with customers. Contact center employees are in a position that requires handling tremendous amounts of data regarding their customers, timing customer service efficiently, and representing the brand in a professional and...
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The Research Says it All: Consumers Crave Social, Functional Call Center Applications

For many, mobile applications have become the most addictive element of the smart device world. It’s like a child stumbling upon an alternate universe filled with candy and sweets. Upon setting up your device, you quickly realize that there are literally millions of apps ripe for the picking, and they all seemingly appeal to your needs. Banking?...
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