Advanced Capabilities for Innovative Companies
Get started with a package that fits your business needs


45 45 65 65 100
/ Concurrent user / Month billed annually
billed monthly 45456575
  • Up to 25 agents
  • WebRTC-enabled. Your agents can be located anywhere
  • Tight IVR/ACD Integration
  • Configurable Call Recording
  • Supervisor Portal On-The-Go
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Business Plus

75 75 150
/ Concurrent user / Month billed annually
Everything in Click2Start, PLUS:
  • CRM Auto-Sync
  • Dynamic Routing (CLID or Data-driven & CRM-based)
  • Click-to-Call Back from the web
  • Power and Predictive Dialing
  • All-in-one KPIs, Analytics & Reporting
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99 99 125
/ Concurrent user / Month billed annually
Everything in Business+, PLUS:
  • Unify omnichannel routing and workforce optimization
  • Unlimited Email, Chat & Social Accounts
  • Omni-channel real time SLA management
  • Real-time Customer Surveys
  • Disaster Recovery
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Unlimited Power

135 135 185
/ Concurrent user / Month billed annually
Everything in Entreprise PLUS:
  • Quality & Customer Experience Management
  • Sentiment analysis
  • Workforce Management
  • Speech & text Analytics
  • Sales Acceleration Platform
  • Dedicated account manager
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All-in-one From Day One.

For Customer Service & Support
Enhanced Caller ID
Tight IVR/ACD Integration
Free Call Recording (Storage 0,005 per minute/month) Free 30 days storage Free 30 days storage Free 30 days storage Free 30 days storage
Skill-based & Data-driven Routing Using Full Context
Virtual Hold & Prioritized Call-Backs
Individual and Group Voicemail
Advanced call control features
Single Customer View Console
Case Management & Agent Collaboration
Multi-Option Transferring
Reporting, Analytics, and Business Intelligence
Multichannel ACD for Voice, Email, Chat, & Social
Email ticketing / Auto-acknowledgement templates
Real-time online customer service
Proactive Notifications
Text-to-Speech (TTS) & Speech Recognition (ASR)
Social CRM Desktop Integration
Visual IVR | A Visual Interface for your IVR
Context Service | Mobile SmartConnect™
Personalized Interactive Videos Option Option
For Sales, Marketing & Collection
5 Dialing Modes; Predictive, One-touch Calling, and more
Visual call scripts builder
Inbound & outbound call handling
Manage multiple campaigns
Call Recording with instant retrieval
Skill based routing
Virtual agent broadcasting for high volume contact
Mini CRM
CTI screen pop with contextual data
Call Dispositions and Notes
Click-to-Queue (Advanced list management)
Live Dashboards
Intelligent Voicemail Drops
Salesforce Native
Live Agent Monitoring
Whisper and Barge-In
Time-Zone Protection
FastConnect™ Outbound
Best time to Call Profiling
Outbound Call Regulation Compliance
Instant Web Response (Web-to-Lead)
Google Adwords Call Tracking System
Regional ID - Local Presence Dialer
Prioritise calling lists & leads real time
Blended Multi-channel Communications
Outbound IVR & SMS/e-mail
Proactive web engagement
Kiosks and In-Store Stations Option Option
In-Store iBeacon Location Awareness Option Option
Personalized Interactive Video Adds Option Option
Frictionless online contract closing in less than 5 minutes Option Option Option Option
Built-in CRM Integrations widget integration
Zendesk widget integration
Salesforce Native Software
Microsoft Dynamics integration
Oracle's Siebel CRM Integration
SAP CRM Integration
APIs Integration and SDKs
eGain integration
Productivity Tools
Single sign-on (SSO)
Real-time agent and call monitoring
Agent Scripting
Web-based administrator
Supervisor On-The-Go
Home-based and Remote Agents
Comprehensive Contact History
Whisper and Barge-In
Agent Collaboration
Real-time dashboard
Embedded Softphone
Business Rules: Automations & Triggers
Business Process Guidance Wizard for Agents
Flex Hours | Easily Add Temporary Agents When Needed
Knowledge Management | Google Search for Work Option Option Option
Workforce Management & Optimization
Extensive historical reports
Customizable reporting & analytics
Teleopti WFM Integration
NICE IEX Workforce Management Integration
Pipkins WFM Integration
Knoahsoft Workforce Optimization
Quality & Customer Experience Management
Call Recording
Customizable evaluation forms
Complete Omni-channel Survey
Net Promoter Score Survey (NPS)
Full Customer Interaction Recording
Speech and Text Analytics
Voice Emotion Recognition Software
Social Customer Reviews
Security & Compliance
SSL encryption
Data Security for Privacy Protection
FTC/TSR compliant
TCPA compliant
FDCPA compliant
DNC compliant
Ofcom Compliant
PCI-DSS Level 1 Compliant Solutions
Multi-tenant Multi-level Security Permissions
Custom roles and permissions
SRTP (Secure Real-time Transport Protocol) Option Option Option Option
DPA Compliance