Everything You Need to Amaze Your Customers

The solution that delivers a personalized service to every enquiry, providing more satisfaction, better engagement & a faster resolution for your customers

[The Features You Will Love]

86% of consumers are put on hold every time they contact a business. In fact, the average person spends almost 43 days of their entire life on hold. Not surprisingly, customers say their biggest frustration when phoning a contact center – by a whopping 43% – is being put on hold. More and more, contact centers are realizing the detrimental effect hold-time is having on their customer satisfaction scores, abandonment rates, and the overall customer experience. Luckily, there are easy ways to fix this problem. Vocalcom can help you eliminate hold-time and improve customer satisfaction. Here are the most inspired and useful features of the most innovative customer service software available today.