[CLIENTELA] Versatility and omnichannel adoption at the heart of customer service





Vocalcom Hermes

Country France
Activity Essential partner of key press players for customer service management
Key Figures 130 employees
2 work sites in France
500,000+ calls managed per month (inbound/outbound)

Since 2002, Clientela has established itself as an essential partner of key press players in France such as Le Figaro and La Nouvelle République for customer service management. To focus on premium tasks on all of its customer journeys, the company offers omnichannel support by relying in particular on the Vocalcom Hermès solution.

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