[CNED] Bringing together agility and resilience to guarantee the best service levels





Vocalcom Hermes

Country France
Activity Remote teaching
Key Figures 55 contact center agents
400 000 inbound calls in 2020
30 000 contacts through outbound calls per year

CNED is a key player for remote teaching in France, whether it be school education or professional development for adults. Committed to a professionalization project for its customer service center, CNED decided to leverage the Vocalcom Hermes contact center solution in 2019. This decision allowed the organization to demonstrate agility and resilience to guarantee teaching continuity during the COVID19 health crisis.

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