[ENGIE Solutions] Providing the best service quality for critical tasks





Vocalcom Hermes

Use case

Customer Service

Country France
Activity Refrigeration and cooling solutions
Key Figures 22,000 employees
450,000 interactions voice/email per year

ENGIE Solutions’ Business Industries Unit employs 22,000 people throughout France. Its Retail and Logistics division services, specialized in refrigeration and cooling solutions for the fresh product, agribusiness, and health industries, are available 24/7.

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