Customer Testimonial

Omnichannel

Customer Engagement Solutions

With two contact centers in France, EVO+ logs a growth of 10 to 20% per year by relying on the Vocalcom Hermes solution. With employees specifically trained in subscription processes, EVO+ offers three skill centers.

With employees specifically trained in subscription processes, EVO+ offers three skill centers: customer service, business development service and outsourced management service. 

Challenges

EVO+ operates as a 100% outsourced management service for news outlet subscriptions, in charge of managing subscriber coupons as well as routing and handling claims.

 
Integrating into customers’ value chains to offer customized service
 Adopting a flexible and agile solution for winning new markets
 Improving agent comfort and engagement
 Real-time supervision for improving performance

Advantages

To manage its different activities, EVO+ decided to rely on the industry expertise, rich features, and flexibility of the Vocalcom Hermes contact center solution.
 

 Autonomous IVR management and oversight
 Simplicity of scripting and campaign creation
 Real-time supervision
 Customized dashboards

1 300 000
Calls made and received each year

94%
Customer Service Call pickup rate

How to Integrate into customers' value chains to offer customized service?

EVO+, French expert in print and digital subscriber relations, chose the Vocalcom Hermes Solution to equip its two contact centers. 

20%
EVO+ logs a growth of 10 to 20% per year

100
Employees

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