[Le Figaro]: Counting on customer service excellence to boost digital adoption




Country France
Activity French media
Key Figures 1180 employees
25 000 calls managed per month
18 agents daily

A vital player of the French media, Le Figaro is gradually evolving its strategy for subscriber customer service, in the context of massive media digitalization. To achieve this, the company forged a partnership with Clientela, who use the Vocalcom Hermes solution.

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