Customer Testimonial
Omnichannel
Customer Engagement Solutions
La Maison Saint-Gobain offers a digital platform for connecting private individuals and construction professionals. To gain a foothold in a highly competitive industry, the company chose a premium customer service model combining digital and the human touch, and relying on a customer service center equipped with the Vocalcom Salesforce Edition solution natively integrated with Salesforce.
Challenges
La Maison Saint-Gobain’s decision to offer premium support means providing ultra-personalized service to each customer by putting customer data at the heart of each interaction.
Native integration with Salesforce for ultra-personalized support
Offering a premium service at all project stages
Overseeing activities with autonomy and agility
Advantages
Native integration with Salesforce without API
Access to customer data and enrichment in Salesforce
Easy outbound call campaign creation
Automation of automated campaigns according to the customer journey
IVR configuration in “drag & drop” mode
Activity reports in Salesforce
5000
Calls per week
75
Employees
How to offer an ultra-personalized customer service and a premium relationship, both inbound and outbound?
La Maison Saint-Gobain, a subsidiary of the international company BTP Saint-Gobain, chose the Vocalcom Salesforce Edition Solution to support their customers throughout their digital journeys.
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Contact Center
