[SFR] Combining agility and flexibility for tailor-made customer service

Pays France
Activité Telecommunication Operator
En chiffres 1000+ agents across 8 sites
Between 1 and 5 million outbound calls per month
100+ campaigns per year

SFR is ranked second among telecommunication operators in France. While fiber optic and 5G deployments are making the market more dynamic, the competition is fierce. To optimize their customer retention and telesales campaigns, managed by several outsourcer partners, SFR chose the Vocalcom Hermes cloud contact center solution.

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