||1000+ agents across 8 sites
Between 1 and 5 million outbound calls per month
100+ campaigns per year
SFR is ranked second among telecommunication operators in France. While fiber optic and 5G deployments are making the market more dynamic, the competition is fierce. To optimize their customer retention and telesales campaigns, managed by several outsourcer partners, SFR chose the Vocalcom Hermes cloud contact center solution.