Customer Testimonial
Omnichannel
Customer Engagement Solutions
With close to 200 positions TRICOM works alongside BtoB customers in such areas as appointment scheduling, sales, back-office, and customer service. To offer the best service to its large portfolio of mostly French customers, TRICOM decided from the very start to leverage the industry expertise and power of the Vocalcom Hermes solution.
Challenges
As a leader in appointment scheduling on web leads for e-commerce companies,TRICOM specializes in managing outbound call campaigns, which make up close to 85% of its revenue.
Cementing its leadership positioning for e-commerce
Winning new markets with omnichannel capabilities
Leveraging KPIs as an agent recruitment and customer satisfaction tool
Utilizing a flexible platform which facilitates remote working
Advantages
Integration capability with customer information systems
Omnichannel platform
Functional richness
Predictive outbound call dialer
Intelligent routing of inbound calls
Full media blending
Flexibility for remote working
50 000
Web appointments per year
30 000 000
In Interactions per year on all channels
How to diversify your activities while maintaining the same quality of service?
Tricom, historical leadership positioning in B2B telemarketing and appointment scheduling, relies on Vocalcom’s contact center solution to cement its position and expand in the customer service and e-commerce industries.
96%
A 96% service quality score on inbound calls
200
Positions
