Customer Testimonial

Omnichannel

Customer Engagement Solutions

Umrahme is specialized in pilgrimage travel packages to Saudi Arabia. The company signed an agreement with the government of Saudi Arabia to manage the specific pilgrimage visas travel requirements for B2C and B2B. 

Designing the perfect Umrah package is at the core of travel specialist Umrahme. To support this ambition, Umrahme has deployed 3 call centers in UAE, Egypt, and India, consisting of about 15 agents serving over 5,000 travel agencies.

Challenges

For Umrahme to thrive and be the market leader in comprehensive Umrah travel services, placing their customers at the center of their business and aligning their teams was critical. 

 Leveraging native Salesforce integration for in-depth personalization
 Adopting a robust call center system that can grow with Umrahme’s business
 Comprehensive, integrated systems for long-term growth

Advantages

Umrahme deployed Salesforce across their organization to give their staff a single source of information for each customer, they were looking for a supplier offering both robust call center expertise and a stable telephony system which could perfectly integrate with their CRM application. The native integration of the Vocalcom Salesforce Edition cloud call center solution with Salesforce was essential to Umrahme.
 

 Native integration in Salesforce
 Robust inbound & outbound call center platform
 Access to customer data and enrichment within Salesforce
 Automated outbound call campaigns
 Real-time supervision tools

5000
Customers

3
Contact Centers

How to stand out from your competitors thanks to high-quality, personalized customer support?

Umrahme, part of Holidayme group, a travel services group, chose the Vocalcom Salesforce Edition Solution to deliver a robust call center system that could natively integrate with their CRM application.

To download the case study 👇

5
After Vocalcom deployed their system, a query that could take on average 2 to 4 days to respond to, could now be resolved in less than 5 minutes

© 2023 Vocalcom
Privacy
Legals
Cookie Policy
Follow us!