Report
Omnichannel
Customer Engagement Solutions
Cloud technology has become an essential tool for deploying a strategy focused on the customer experience. Since the start of the COVID-19 crisis, contact center solutions based in the cloud have shown more than ever their advantages for offering the flexibility, scalability, and versatility that are key to a quality customer experience.
Detailed Summary
In this Frost & Sullivan report, learn about:
The state of the contact center « as a service » market in Europe
The forecasts for market changes between now and 2024 : market size, growth, percentage of cloud in contact center deployments, etc.
The reasons why Vocalcom is named by Frost & Sullivan among the top 19 providers of contact centers « as a service » in Europe.
In a field of more than 150 European industry participants, Frost & Sullivan independently plotted the top 18 companies in this Frost Radar™ analysis.
Frost Radar™: European Contact Center as a Service Market, 2020
