• What is Virtualization?

    In the tech sector, it seems that a new vocabulary word is becoming a part of our vernacular every day—no one more so than virtualization. So what exactly is virtualization? And is it really different than cloud computing? Simply put, virtualization refers to the virtual version of an operating system, server, storage device or network. At the end of...

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  • Heists, Downtime and Data Loss, Oh My!

    There’s a villain on the loose wreaking havoc on data centers everywhere. Though it may not be swatting helicopters out of the sky and leaving colossal footprints in its wake, downtime can pose a serious threat to a company’s profitability that’s just as damaging. In fact, a recent infographic released by the Aberdeen Group demonstrates that a glitch in the...

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  • How Will the Cloud Affect the Future of Your Business?

    The quickest, easiest and most effective call center is one that operates on cloud-based call center software. There’s nothing simpler than managing all customer interactions through one single user interface while delivering great agent productivity. With the cloud becoming more popular in the workplace, have you ever wondered how it will affect the future of your business? Cloud call center software...

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  • Cloud-Based Call Center Software Developed for Emergencies

    A smoothly functioning call center is crucial in maintaining customer satisfaction, but what about saving lives? Yes, handling customer inquiries with ease and securing sales is a must, but what about when the individual on the other end of the line is facing imminent danger? Cloud-based call center software, which hosts 9-1-1 services in a number of locations, is...

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  • Exploring the Cloud Effect on Business Apps

    We’ve all heard the saying, “Get your head out of the clouds,” but today, businesses would be wise to ignore the age-old idiom. As shown in this interactive infographic by the Aberdeen Group, cloud services have had a significant impact on business applications with very positive results.   In order to fit the cloud, infrastructure applications are becoming increasingly virtualized,...

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  • What Makes Vocalcom’s Hosted Call Center Solution Truly Unique?

    When it comes to modern day businesses, there’s a certain amount of monotony involved. With the same type of people, staring into the same smartphones, going through the same routines with the same level of expertise, businesses are homogenizing before our very eyes. Worried about this thought? Don’t be. Vocalcom’s hosted call center technology can help your company stand...

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  • Key Differences Between Disaster Recovery and Business Continuity

    With 73 percent of businesses having experienced some type of operations interruption over the past five years, it has become more critical than ever before to understand the importance and distinctions between disaster recovery (DR) and business continuity (BC). Oftentimes, the definitions of the two terms get muddled together because they both strive to achieve a similar goal: save...

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  • The Cloud to Skyrocket 126 Percent Over the Next Three Years

    This one goes out to all of the naysayers who claim the cloud is all hype; the ones who say the cloud is not it’s all chalked up to be; those who think cloud telephony is technology’s greatest fad. Research now shows that the cloud is poised to grow a previously unfathomable 126 percent over the next three years...

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  • Why Do I Need a Hosted Call Center?

    The phone has not stopped ringing and you are getting frustrated. As your customers increasingly share in this frustration, there is not much that you can do other than take one phone call at a time. By the end of the day, you are left feeling as if not much was accomplished. Call center representatives should never have to...

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