Call centers leveraging cloud telephony – including virtual or hosted call centers – enjoy maximized disaster recovery (DR) efforts. And businesses are rising to the cloud in astonishing numbers, especially when looking to protect private customer information. In fact, Gartner predicts that by the end of 2016, over 50 percent of all Global 1000 companies will have stored customer-sensitive data in the public cloud. By omitting the vulnerabilities of physical data centers or hardware, you further strengthen your efforts against being impacted by a disaster or failure. As a top cloud call center solutions provider, let’s take a look at our second top disaster recovery prediction for the near future.
Prediction #2: It will still be a slow climb for SMBs to achieve business continuity readiness
No one likes to bring up the fact that smaller businesses are usually more at risk of being affected by a disaster than larger enterprises, but with the average outage costing the small- to medium-sized business (SMBs) a whopping $12,000 per day, it seems worth addressing. However, research is hinting that maybe, just maybe, small businesses are finally be catching up.
Back in 2011, a Symantec survey shows that 50 percent of SMBs have no disaster recovery plan in place, despite the fact that 65 percent operate in areas that are vulnerable to natural disasters. It seems the larger the company is, the better equipped it is to handle disasters. Since then, similar surveys have revealed almost identical results, signifying that SMBs’ awareness hasn’t necessarily dropped, but their efforts haven’t increased, either. This represents a huge area of opportunity for solutions providers who target the SMB, as well.
Our last prediction for the disaster recovery space is coming up, so stay tuned. What do you expect to see in the DR and business continuity space in the near future?
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