Predictive dialing technology has made significant strides over the years, and while this is excellent news for companies looking to bolster their calling campaigns and establish strong customer connections, it can also strike some fear into those who aren’t sure how to embrace these advancements. For example, there are many things one should be looking for in a hosted predictive dialer solution. In part one of this series, we discussed how your solution should boast a proven algorithm, a robust agent desktop, unmatched performance/delivery, CTI screen pops and answering machine screening. Let’s detail some more chief characteristics of Vocalcom’s award-winning solution:
List and campaign management: Your agents can load, filter and assign lists and campaigns in advance. This way, new programs or lists can begin dialing automatically and without any supervisor intervention needed, maximizing productivity as a result.
Time zone and “Do Not Call” list: Auto-time zone adjustments enable calls to be based on the specific area code of the number being dialed and can be adjusted as best seen fit. And with 100 percent “Do Not Call” list protection, you’ll ensure the reputability of your calling campaign and brand.
Agent occupancy rate: Vocalcom’s hosted predictive dialer software automatically filters out answering machines, busy signals, disconnected calls and fax machines. By omitting all of these restricted obstacles, agents are able to connect to only live answers.
This is just a sampling of how our hosted predictive dialer software can revolutionize your operations. So what are you waiting for? Click here to begin realizing these benefits now.