As we say goodbye to 2015, and hello to 2016 we all make those New Years resolutions. Why not do the same thing for your Contact Centre? Contact Centres have ridden the recession and we’ve come out of the other side stronger, but has your technology stood still or moved with the times? Have you upgraded, renewed, or even reviewed, your current operation and technology?
Now is the time to look at your Contact Centre, and plan out the next 3-5 years. You need a short, mid, and long term plan. You need to know your starting point and you need to know where you want to end up. The journey you’ll embark on isn’t easy, but it is achievable. Careful planning and a willingness to change and improve are essential, as is knowing your limitations. Feel free to contact me for help and advice, that’s what I do, that’s what I’m here for !
Roy Holmes, Vocalcom
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