• Strongest Business Advantages of Using Predictive Dialer Technology

    There are plenty of business advantages surrounding the use of predictive dialer technology – an automated telephone dialing solution that simplifies and accelerates the process of making outbound calls. The technology is widely implemented in call centers that experience high volumes of calling or telemarketing or outbound sales firms. The predictive dialer has truly evolved from the old days...

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  • How the Latest FCC Ruling Can Impact Your Telemarketing Campaign

    Remember the ruling by the Federal Communications Commission (FCC) regarding the Telephone Consumer Protect Act (TCPA) last year? If you are in the telemarketing business or are looking to carve your path in the industry soon, now would be the time to listen up. This law – which became effective in April 2013 – could have a huge impact...

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  • Pusula Call Center Taps Vocalcom’s Predictive Dialer to Drive Sales

    As a company’s needs change—whether that means expanding a suite of offerings, targeting a new niche market or scaling or downsizing—it is imperative that technology keeps up. Because technology that won’t grow alongside your business is technology that will surly cripple you at some point. For Turkish-based call center Pusula—which has a call center agent base of 300—that was...

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  • Top Three Benefits of a Predictive Dialer

    Calling a list of people can seem like a daunting task. There are hang-ups, long wait times, and some dial tones that neither end nor go to voicemail—they just leave you hanging. Long wait times can be a death knell for call centers if not properly managed. Agents need to maximize the amount of time that they are on...

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  • Part 2 – Top Three Ways to Master the Cross-Channel Customer Experience

    We often spend endless, agonizing minutes on hold—waiting with bated breath for a live call center agent to finally stop the increasingly irritating on-hold music and give us the stellar customer service we are so seeking. Most likely, you have been one of the seven out of 10 business callers who are constantly placed on hold. What’s perhaps even...

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  • How to Answer the Call of Driving Your Contact Center to the Digital World

    If you haven’t thought about driving your contact center to the digital realm yet, then you’re looking at a long and most likely challenging road ahead. You may be wondering why you need to adapt to more modern technologies when you’ve been satisfied with traditional voice communications for years now. So if you’re asking, “why do I need to...

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  • What is a Web-Based Contact Center?

    Everything is moving to the Internet today. The fact that consumers today prefer engaging over the Web is indisputable; every minute, over 630,000 GB of global IP data is transferred, and by 2015, the number of networked devices will be twice that of the global population. Of course, the contact center is shifting to reflect this proliferation of the...

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  • Top Benefits of a Web-Based Contact Center

    In short, the Web-based contact center leverages the power of unified communications (UC) to make it not only more easily manageable and cost-efficient for those overseeing it, but more readily available and present for customers at all times via all methods of engagement. This can include video, live chat, and SMS text message. The reason why this offering has...

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  • Part 1 – Top Three Ways to Master the Cross-Channel Customer Experience

    The world of retail never sleeps. There are customers constantly flocking to your space, filling their shopping bags and looking for in-store assistance. This has created an age-old debate regarding how to balance high customer churn with readily attentive employees. Simply put, not every customer can be personally addressed – whether it just so happens to be a busy...

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