• Cloud-Based Software Continues to Represent a Sizeable Portion of IT Budgets

    Cloud-based software and services are truly starting to impact IT decision makers within the small- to medium-sized business (SMB). SMBs are rising to the cloud to meet a variety of critical business needs – whether it’s supporting productivity solutions, content filtering, backup/recovery or for business continuity. This momentum is more than evident in a new “State of the SMB...

    Read more
    Read more
  • How to Turn Prospects into Friends…and then Loyal Customers

    Here’s a fairly simple question: what makes you want to be friends with someone? Is it his or her selfless attitude, how he or she silently sits and listens to your problems or how that individual has the uncanny ability to always give you incredible advice? A friend is someone who you feel attached to because you believe that...

    Read more
    Read more
  • Part 3 – Top Three Ways to Master the Cross-Channel Customer Experience

    The significance of multi-channel marketing has not gone unnoticed by some of the leading companies out there, and that’s because the statistics don’t lie. Specifically, 80 percent of shoppers are more likely to do business with a company who offers easy and flexible interaction across all channels. Moreover, 70 percent of retailers find cross-channel customers more profitable because they...

    Read more
    Read more
  • Part 2 – Top 2013 Disaster Recovery Predictions

    Call centers leveraging cloud telephony – including virtual or hosted call centers – enjoy maximized disaster recovery (DR) efforts. And businesses are rising to the cloud in astonishing numbers, especially when looking to protect private customer information. In fact, Gartner predicts that by the end of 2016, over 50 percent of all Global 1000 companies will have stored customer-sensitive...

    Read more
    Read more
  • Part 3 – Top 2013 Disaster Recovery Predictions

    In the first two parts of this series, we predicted that disaster recovery would remain a major selling point for companies and that small- to medium-sized businesses (SMBs) would continue to be a large area of opportunity for solutions providers. Now, let’s take a look at one last prediction for the rapidly growing disaster recovery space. Prediction #3: Disaster...

    Read more
    Read more
  • The Numbers Don’t Lie: Hosted Unified Communications is Defining the Contact Center

    It is undeniable: Every company today is challenged with the balancing act of keeping business efficiency uncompromised while satisfying budget constraints or limitations. This is especially true for smaller companies that may not have access to the expendable finances or resources that larger enterprises enjoy. Throw an economic downturn in the mix and you’d assume business investments would follow...

    Read more
    Read more
  • The Research Says it All: Consumers Crave Social, Functional Call Center Applications

    For many, mobile applications have become the most addictive element of the smart device world. It’s like a child stumbling upon an alternate universe filled with candy and sweets. Upon setting up your device, you quickly realize that there are literally millions of apps ripe for the picking, and they all seemingly appeal to your needs. Banking? There’s an...

    Read more
    Read more
  • Part 1 – What Makes a Call Center Application Addictive?

    Mobile applications are crucial for businesses today. It is no longer a question of if your customers will invest in apps for business. That’s because in their free time, your customers are already logging into apps to play games, listen to music and more. The next logical step is to apply this to business, especially considering the prevalence of...

    Read more
    Read more
  • Part 2 – What Makes a Call Center Application Addictive?

    Your customers are spending more money than you think on quick, powerful and easy-to-use business apps. The space of these apps represents a goldmine of opportunity for you to build your brand and lock in customer loyalty. In part one of this series, we opened the floodgates of how to build the perfect mobile application by making it collaborative....

    Read more
    Read more