• Salesforce’s Marketing Cloud for Your Social Media Strategy

    Social media is rapidly becoming today’s call center, especially when it comes to customer inquiries and service. But if you consider yourself new to the social-media extravaganza, the wealth of online options available to your call center can be overwhelming. Before you start worrying and over analyzing, consider solutions offered by today’s top CRM providers, like Salesforce, who offers...

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  • What is Customer Relationship Management?

    From BPO and IP to CEM and SIP, call center jargon often seems like a dizzying maze of mysterious acronyms. Today, we’re focusing on one of them: CRM, or Customer Relationship Management. First, let’s clarify exactly what is meant by customer relationship management. Our own CRM partner, Salesforce, excellently defines the term in a recent blog post, comparing it...

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  • Why Your Retail Company Needs Powerful CRM Technology

    Being a retailer is like being on a matchmaking site: You want strangers to love you enough to commit to a long-term relationship. Part of your job as a retailer is ensuring that every “first date” with a customer turns into marriage – and customer relationship management (CRM) technology is your diamond ring. CRM platforms for retailers can turn...

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  • Why Your Financial Service Company Needs Powerful CRM Technology

    In an uncertain economy, one thing is for sure: People need to trust their bankers more than ever. So, as a financial service company, how can you ensure that you provide reliable service for your customers? By investing in a powerful customer relationship management (CRM) platform, of course. As this video by Salesforce describes, CRM platforms can help your...

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  • Why Your Manufacturing Company Needs Powerful CRM Technology

    If you’re a manufacturer, you can understand the meaning of the saying, “If you build it, they will come.” Your company has built the product, and your customers are coming – how do you draw them in and make them stay? Look no further than a customer relationship management (CRM) platform for all your customer-service needs. CRM technology allows...

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  • Top CRM Features of Vocalcom’s Salesforce.com Supported Hosted Dialer

    In the past, we’ve discussed what distinguishes Vocalcom’s hosted predictive dialer solution – completed with Salesforce.com support – from the rest of the bunch. For those of you who missed it, the two main reasons include: Salesforce’s strong and influential presence in the customer relationship management (CRM) space and the fact that our application is natively built, meaning that...

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  • Why Your Hosted Predictive Dialer Solution Needs Salesforce.com Support

    Those entrenched in the customer relationship management (CRM) space are sure to know of Salesforce.com. In fact, Salesforce.com is considered to be synonymous with the idea of successful, cloud-based CRM solutions for a number of reasons. Not only did Salesforce.com lead Gartner’s 2013 CRM Customer Engagement Center Magic Quadrant, but it’s also widely promoted as the world’s largest and...

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  • Salesforce.com Updates Chatter Mobile

    As a long time partner of Salesforce, Vocalcom is excited to reveal that the company is rolling out the fourth generation of its Chatter Mobile app. This app will be perfect for anyone on-the-go looking to effectively get business done. Empowered with a slew of innovative new editing tools, employees using this app will experience an entire new level...

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  • U.S. Department of Commerce Investing in Cloud CRM

    The United States’ economical health has – notably – been suffering over the past few years. After grappling with how to best bolster its frigid financial state, it now looks like the U.S. Department of Commerce – the cabinet department of the U.S. government concerned with promoting economic growth – is turning to the cloud to help improve its...

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