The National Agency of the Secure Titles has for mission to meet the needs of French State Administrations regarding secure titles, in particular the programs bound to the biometric passports, the visas, the resident’s permits, and System of Registration for Vehicles. The contact center of the “ANTS” has for mission of to provide a support to the internal and external actors to the administration on the titles whatever is the media: telephone, email, fax … Looking for ” a complete, evolutive solution, and flexible of multimedia contacts “, the ANTS was equipped with the omnicanale solution Hermes.NET.The call center agents have from now on a unique solution multimedia, flexible and allowing to set up easily and quickly any new media to answer the needs of all interlocuteurs.
