Companies aim to increase technology solution products and enhance customer service. Vocalcom, the leading Call Centre Solutions providers in the MEA, has partnered with XiRA, the primary IT Technology Solutions Company in Iran, to expand their presence and reach in the country.
The new collaboration will see Vocalcom and XiRA, who were established in 1993, provide the latest technology in Iran and various resources and solutions in one of the growing markets in the region.
Established in 1991, XiRA hope to enhance customer experience, one of the key elements lacking in Iran, and provide a single point of contact in a market where there is a very high demand for connectivity.
Responding to the growing customer services market in Iran, XiRA aims to empower medium to large sized businesses to give better customer service, improve agent performance and reduce overall operational costs, a key element in the region.
“Entering into a new market, it is vital for us that our clients feel they have on the ground expertise and support available. And partnering with IES will help us expand in the region and cover the requirements of all the industries such as banks, retailer and airline to name a few. We are very excited and motivated about this partnership and look forward to building a solid and long term relationship both with IEs and its customers.” said Ali Kassab, CEO of Vocalcom Middle East.
XiRA choice of partnership with Vocalcom is due to their extensive knowledge in the call centre solutions and their facilities to provide a single point of contact for all their customer needs. It is paramount for XiRA to have smarter, online, in the cloud and integrate social media technologies to further enhance their presence and in Iran and provide valuable customer service.
Behdad Khazaeli, Director at XiRA said “Currently in Iran we do not have a complete Contact Centre Solution. There are other providers of contact centres solutions however the All –In-One Vocalcom Solution would provide clients in Iran with an extra Value Add, which is essential as technologies are changing and adapting new channels.”
Established in 1990, XiRA was created to bring the most advanced technology to the Middle East. With a highly educated and experienced management team, XiRA created a portfolio that included the leaders of technology and services.
Through extensive accomplishments XiRA has been able to capture market leadership for its partners. With special focus on service and customer relation management XiRA positions itself in the market.
Now, using it’s 150 educated and experienced staff, XiRA is serving it’s installed base of 1,500,000 users with the most advanced IP telephony, integrated networking and multimedia Contact Centre Solutions.