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CX awards

and Vocalcom's recognition

Vocalcom is committed to the evolution and digitalisation of customer relations. This is why we are constantly working to offer you innovative contact centre solutions.

We are proud to see this work rewarded and our ability to innovate recognised.

Over the years, Vocalcom’s solutions have won various awards, rewarding our commitment to customer experience.
We are pleased to highlight some of these awards below.

2021

Hermes360 wins the 2021 CRM Excellence Award

TMC, a global, integrated media company, has named Vocalcom Contact Center Software Solution as a recipient of a 2021 CRM Excellence Award for helping clients improve the customer experience

Gold Trophy at the 2021 CX AWARDS

This award in the Technological Innovation category, delivered by Relation Client Magazine, recognizes the innovative customer service delivered by La Maison Saint-Gobain thanks to the Vocalcom contact center solution natively integrated with Salesforce.

Vocalcom available on Salesforce App Exchange

Vocalcom is part of this program - designed to help developers, startups, and established companies through the Salesforce ecosystem application and solution lifecycle – with its contact center solution natively integrated in Salesforce.

2020

Gartner incluye a Vocalcom en su Cuadrante Mágico de 2020 para CCaaS

Nuestras soluciones de contact center reciben por 8º año consecutivo el reconocimiento del Cuadrante Mágico de Gartner por nuestra visión tan completa y nuestra capacidad de ejecución.

Frost & Sullivan incluye a Vocalcom en su informe de 2020, Radar CCaaS Europeo

Nuestras soluciones cloud para contact center y nuestra capacidad de innovación constante fueron reconocidas por Frost & Sullivan en su informe de 2020 Radar CCaaS Europeo

Vocalcom wins the Great Place to Work® certification in Brazil

Great Place to Work® is the global authority on workplace culture, employee experience, and the leadership behavior proven to deliver market-leading revenue and increased innovation.

2019

Gartner positioned Vocalcom in the CCaaS Magic Quadrant in 2019

Our cloud solutions were placed for the 7th consecutive year in the Gartner Magic Quadrant for Contact Centers as a Service (CCaaS) for the completeness of our vision and our ability to execute.

Vocalcom, reconocido por Salesforce como el socio ISV de 2019 con más crecimiento

Salesforce reconoció a Vocalcom como el socio ISV de 2019 con más crecimiento, con la solución para contact center Vocalcom Salesforce Edition, disponible de forma nativa en Salesforce.

Vocalcom won a 2019 Stevie Award for Sales and Customer Service

Vocalcom received the 2019 Bronze Stevie Award for Sales & Customer Service for its Feedback Management solution in the Relationship Management Solution category.

2018

Gartner positioned Vocalcom in the CCaaS Magic Quadrant in 2018

Our contact center solutions have been recognized in the Magic Quadrant CCaaS Western Europe 2018 for the completeness of our vision and our ability to execute.

Vocalcom Wins two 2018 Stevie® Awards for sales and customer service

Vocalcom received the ‘Gold Contact Center Solution – New Version’ award, for its AI-Powered Cloud Contact Center Platform and the Bronze ‘Sales or Customer Service Solutions Technology Partner of the Year’ for its native solution to Salesforce.

2017

Gartner positioned Vocalcom in the CCaaS Magic Quadrant in 2017

Reference customers reported favorably on Vocalcom's use of best practices and process to support timely delivery in notably shorter lead times than its competitors.

Salesforce Edition Awarded with the 2017 CRM Excellence Award

Vocalcom has demonstrated to the editors of CUSTOMER magazine that Vocalcom for Salesforce improved the processes of their clients’ businesses by streamlining and facilitating the flow of customer interactions.

Vocalcom won a Gold Stevie Award for Sales & Customer Service

The Stevie Award program illustrates the importance of the sales, business development and customer service functions to successful enterprises of all types, and how integral recognition in these domains are to building and maintaining corporate reputations.

2016

Vocalcom received 2016 CX Innovation Award from CUSTOMER Magazine

The Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences through all channels, including messaging and social.

Vocalcom awarded 2016 CRM Excellence Award

Vocalcom Conversational Commerce Platform awarded 2016 CRM Excellence Award for innovative leaps forward, such as personalized video message and universal conversational messaging.

2015

Gartner positioned Vocalcom in the CCaaS Magic Quadrant in 2015

The report notes that Vocalcom's Cloud Contact Center solutions demonstrate Vocalcom's visionary and early-to-market approach for the next generation of omni-channel cloud customer contact technology.

Vocalcom won 2015 CUSTOMER Contact Center Technology Award

TMC, a global, integrated media company, has named Vocalcom Contact Center Software Solution as a recipient of a 2015 CRM Excellence Award, presented by CUSTOMER magazine.

Vocalcom awarded at the 1st annual German Stevie® Awards

Vocalcom won among 200 nominees from organizations across Germany and was selected by more than 50 executives who participated in judging more than 200 solutions.

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