As companies speed up the digitization of their offers, customer relationship management is becoming a major differentiation issue. How to offer personalization and proximity in a 100% distance relationship? What tools can be given to customer service center advisers to stay as close as possible to their customers in a tailor-made relationship?
Discover on the CX Paris TV set how GENERALI PMC Treize, a key player in remote insurance underwriting and management, has chosen to rely on the Vocalcom Salesforce Edition contact center technology, natively integrated into Salesforce, in order to offer a personalized customer experience at each stage of the customer journey – from prospecting and underwriting to contract management.
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