{"version":"1.0","provider_name":"Vocalcom","provider_url":"https:\/\/www.vocalcom.com\/fr\/","author_name":"Oumar Ndiaye","author_url":"https:\/\/www.vocalcom.com\/fr\/blog\/author\/oumar-ndiaye\/","title":"ACD \u2013 Routez intelligemment vos appels entrants et sortants","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"W3dvQ39eB1\"><a href=\"https:\/\/www.vocalcom.com\/fr\/blog\/acd-routage\/\">ACD \u2013 Faire de votre routage un atout pour votre satisfaction client<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.vocalcom.com\/fr\/blog\/acd-routage\/embed\/#?secret=W3dvQ39eB1\" width=\"600\" height=\"338\" title=\"\u00ab\u00a0ACD \u2013 Faire de votre routage un atout pour votre satisfaction client\u00a0\u00bb &#8212; Vocalcom\" data-secret=\"W3dvQ39eB1\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.vocalcom.com\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","description":"86% des clients quittent une marque apr\u00e8s une mauvaise exp\u00e9rience, il est important de r\u00e9soudre ces points de friction. Disposer d\u2019un syst\u00e8me intelligent de distribution automatique des appels (ou ACD, pour \u00ab Automatic Call Distribution \u00bb) qui soit connect\u00e9 \u00e0 votre CRM, est essentiel pour garantir les meilleurs niveaux de satisfaction client."}