{"version":"1.0","provider_name":"Vocalcom","provider_url":"https:\/\/www.vocalcom.com\/fr\/","author_name":"Oumar Ndiaye","author_url":"https:\/\/www.vocalcom.com\/fr\/blog\/author\/oumar-ndiaye\/","title":"Centre de contact : Le taux de r\u00e9solution au premier contact (FCR), ou comment am\u00e9liorer la satisfaction client","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"6NlCpjSiIj\"><a href=\"https:\/\/www.vocalcom.com\/fr\/blog\/ameliorer-taux-resolution-premier-contact\/\">Centre de contact : Le taux de r\u00e9solution au premier contact (FCR), ou comment am\u00e9liorer la satisfaction client<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.vocalcom.com\/fr\/blog\/ameliorer-taux-resolution-premier-contact\/embed\/#?secret=6NlCpjSiIj\" width=\"600\" height=\"338\" title=\"\u00ab\u00a0Centre de contact : Le taux de r\u00e9solution au premier contact (FCR), ou comment am\u00e9liorer la satisfaction client\u00a0\u00bb &#8212; Vocalcom\" data-secret=\"6NlCpjSiIj\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.vocalcom.com\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","description":"Selon un rapport HubSpot, avoir \u00e0 r\u00e9p\u00e9ter les m\u00eames informations \u00e0 plusieurs conseillers repr\u00e9sente pour 33% des clients l\u2019aspect le plus frustrant des \u00e9changes avec un service client. En cons\u00e9quence, les marques doivent concentrer leur \u00e9nergie sur la r\u00e9solution des probl\u00e8mes des clients d\u00e8s la premi\u00e8re interaction."}