{"version":"1.0","provider_name":"Vocalcom","provider_url":"https:\/\/www.vocalcom.com\/fr\/","author_name":"Oumar Ndiaye","author_url":"https:\/\/www.vocalcom.com\/fr\/blog\/author\/oumar-ndiaye\/","title":"Analyse de votre centre de contact : reporting vs supervision","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"JlPHXOjnf1\"><a href=\"https:\/\/www.vocalcom.com\/fr\/blog\/analyse-centre-contact-reporting-supervision\/\">Analysez la performance de votre centre de contact : reporting vs supervision<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.vocalcom.com\/fr\/blog\/analyse-centre-contact-reporting-supervision\/embed\/#?secret=JlPHXOjnf1\" width=\"600\" height=\"338\" title=\"\u00ab\u00a0Analysez la performance de votre centre de contact : reporting vs supervision\u00a0\u00bb &#8212; Vocalcom\" data-secret=\"JlPHXOjnf1\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.vocalcom.com\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","description":"Les centres de contact doivent adopter \u00e0 la fois une vision \u00e0 court terme qui leur permette de s\u2019adapter en temps r\u00e9el et une vision \u00e0 long terme pour garantir la qualit\u00e9 du service client."}