{"version":"1.0","provider_name":"Vocalcom","provider_url":"https:\/\/www.vocalcom.com\/fr\/","author_name":"Oumar Ndiaye","author_url":"https:\/\/www.vocalcom.com\/fr\/blog\/author\/oumar-ndiaye\/","title":"Centre de contact : comment optimiser la gestion des flux froids et chauds ?","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"1Ak0Ds5xg9\"><a href=\"https:\/\/www.vocalcom.com\/fr\/blog\/centre-contact-gestion-canaux-synchrones-asynchrones\/\">Comment les centres de contact g\u00e8rent-ils leurs canaux de communication synchrones et asynchrones ?<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.vocalcom.com\/fr\/blog\/centre-contact-gestion-canaux-synchrones-asynchrones\/embed\/#?secret=1Ak0Ds5xg9\" width=\"600\" height=\"338\" title=\"\u00ab\u00a0Comment les centres de contact g\u00e8rent-ils leurs canaux de communication synchrones et asynchrones ?\u00a0\u00bb &#8212; Vocalcom\" data-secret=\"1Ak0Ds5xg9\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.vocalcom.com\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","description":"Les centres de contact d\u00e9montrent leur capacit\u00e9 \u00e0 g\u00e9rer les canaux synchrones et asynchrones avec un maximum d\u2019efficacit\u00e9, gr\u00e2ce \u00e0 des technologies et des strat\u00e9gies sp\u00e9cifiques, propres aux centres de contact. Cette efficacit\u00e9 passe par une gestion prioritaire des canaux synchrones, car ces derniers n\u00e9cessitent une attention imm\u00e9diate."}