{"id":30994,"date":"2022-07-12T10:50:16","date_gmt":"2022-07-12T08:50:16","guid":{"rendered":"https:\/\/www.vocalcom.com\/?p=30994"},"modified":"2022-06-02T18:13:36","modified_gmt":"2022-06-02T16:13:36","slug":"analyse-centre-contact-reporting-supervision","status":"publish","type":"post","link":"https:\/\/www.vocalcom.com\/fr\/blog\/analyse-centre-contact-reporting-supervision\/","title":{"rendered":"Analysez la performance de votre centre de contact : reporting vs supervision"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":16,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[285,131],"tags":[],"class_list":["post-30994","post","type-post","status-publish","format-standard","hentry","category-rapports-analyses","category-article"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.vocalcom.com\/fr\/wp-json\/wp\/v2\/posts\/30994","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vocalcom.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vocalcom.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vocalcom.com\/fr\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vocalcom.com\/fr\/wp-json\/wp\/v2\/comments?post=30994"}],"version-history":[{"count":3,"href":"https:\/\/www.vocalcom.com\/fr\/wp-json\/wp\/v2\/posts\/30994\/revisions"}],"predecessor-version":[{"id":31018,"href":"https:\/\/www.vocalcom.com\/fr\/wp-json\/wp\/v2\/posts\/30994\/revisions\/31018"}],"wp:attachment":[{"href":"https:\/\/www.vocalcom.com\/fr\/wp-json\/wp\/v2\/media?parent=30994"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vocalcom.com\/fr\/wp-json\/wp\/v2\/categories?post=30994"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vocalcom.com\/fr\/wp-json\/wp\/v2\/tags?post=30994"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}