Contact Center Software

Win more customers and orchestrate seamless omnichannel customer journeys, with a robust cloud contact center that drives great business outcomes.

  • Cloud contact center software delivered via the cloud as Software as a Service (SaaS)

    All-in-one cloud contact center software solution that grows with you

    Highly secure, scalable and easy-to-use cloud contact center software

    Scale On Demand. Regain Control. Manage the customer experience as a single conversation, no matter what the source is - phone, web, email, text message, or social media. Vocalcom cloud contact center provides agents the tools and information they need to excel by offering an intuitive interface that links customer context from different channels and pushes dynamic guidance to agents -- providing more satisfaction, better engagement and a faster resolution for your customers. In addition, features like skills-based routing, prioritized calls, and data-driven routing allow you to provide your customers with a truly personalized experience. Best of all, Vocalcom Vitual Hold can eliminate hold time by giving to your customers the option to receive an agent callback when their position arrives to the front of the queue, smoothing out call spikes, and giving customers back what they value most – their time.

    A Cloud contact center software that's powerful and easy to use, so you get a complete customer engagement solution to serve your needs and leave the competition behind.

    • A feature-rich solution for complete customer engagement
    • IP telephony services like porting existing and adding new numbers
    • A modern web and mobile user experience
    • Amazon Web Services elastic infrastructure with unparalleled reliability
    • A true cloud architecture that provides continuous improvements
    • Simple pricing, month-to-month terms

    Get the World's #1 Contact Center in the Cloud ›

    Vocalcom cloud contact center software radically enhance the speed of your customer service, sales performance, and business agility. Across every channel. At every interaction. Our Contact Center software let you create rich customer interactions in order to improve customer experiences and the profitability of every customer engagement. No need to buy, maintain or upgrade hardware or software. Easily add functionality and scale service up or down as as you need it. Support multiple contact centers, including at-home agents. Customers today demand value-added, personalized customer service in real-time, using voice, video, email, chat, and social media. They also expect to be able to start an interaction using one channel, and complete it on another without having to restart the conversation. Vocalcom cloud contact center software provides contact centers of all sizes with solutions designed to amaze your customers through a faster customer service across every channel, over any device. Personalized & Efficient. Balance your need to contain costs and still maintain remarkable customer experiences by leveraging a modern cloud contact center software built on a reliable and flexible architecture that easily and quickly adapts to your changing needs, radically improving business agility. The fastest way to get a scalable, high performing contact center online, giving business users the full control over customer service, sales and marketing campaigns.

  • Cloud contact center: Easily add functionality as you need it

    Deliver exceptional customer engagement from the Cloud

    Pure flexibility, unparalleled performance and responsiveness

    Less complexity, more control. Vocalcom is the all-in-one contact center solution that enables you to interact with your customers over phone, email, chat, text, or social posts all within a single application while offering customization and integration. Vocalcom cloud contact center solution remove geography from the equation as wherever you have an internet connection and a computer you can have a contact center with an integrated ACD, IVR, dialer, recorder and a comprehensive business analytics suite. Built on the Amazon AWS Platform, our cloud contact center allows you to drastically enhance the speed of customer service, sales performance, and business agility. A free trial lets you experience the full power of our cloud contact center software – with no headaches, no hassles and no commitments. Check out a few of our customer success stories to see some of the great ways people are running their customer service and sales on Vocalcom cloud contact center ›

    Vocalcom's Our Cloud Contact Center Software comes with a powerful management console allowing instant visibility and control to enhance your customer experience, increase response time, decrease hold times, with ease and more. Automatically capture, route, manage, integrate, orchestrate, and report on inbound and outbound customer interactions. Vocalcom cloud contact center software delivers the world's most comprehensive portfolio of applications based on the award winning Vocalcom customer engagement platform. Companies of any size, that are looking for a fast and simple way to enhance the effectiveness of every customer interaction while creating remarkable customer experiences, will benefit from leveraging the rich feature set of the Vocalcom all-in-one Cloud Contact Center Software. And we're just getting started. We've eliminated the entire experience of "waiting on hold". Toll free numbers, waiting on hold, and confusing voice menus can't satisfy the need. Unlike waiting messages, our Universal Queuing. shows customers that you value their time and are dedicated to true service. Wouldn’t it be great if customers could schedule a callback without calling or get a notification on your mobile when your turn comes? Customers are thrilled every time they use it. As businesses move to meet consumers on the web, on social media, and through mobile apps, Vocalcom cloud contact center software is helping businesses and consumers come together powering universal queuing on every channel, at every touch point.

  • Cloud-based contact center software solutions: No need to buy, maintain or upgrade hardware

    Turn your contact center into a competitive weapon

    Delivering faster customer service while reducing costs and IT workload

    Simplicity for the business user. Rich functionality for the enterprise. Developing contact centers "the old way" (on-premise hardware and software) was complex, expensive, and very time-consuming. Moving your contact center to the cloud changes everything — Vocalcom delivers a cloud based contact center based on an innovative distributed approach that eliminates the need for legacy server-centric architecture. Unlike traditional hosted contact center software offerings, Vocalcom offers a free 24x7, ultra-responsive customer support when you have questions or want to brainstorm ideas. Using this technology, contact centers can improve agent productivity, while driving up customer satisfaction and loyalty. See for yourself today, how easy it can be to set up a feature-rich, flexible and reliable contact center in the Cloud with Vocalcom. Request a demo ›

    Vocalcom cloud contact center software is a completely cloud-based solution for modern customer service, designed from the ground up to maximize productivity and contact center efficiency. All Vocalcom contact center software applications enable people to connect with companies in the channel they prefer. The Vocalcom's agent console is an intuitive interface that will let your agents respond to all support channels, from the Phone to Facebook, from one place. Intuitive means less training, better performances and happier agents. Your agents work from anywhere on an worldwide unified cloud contact center software platform that supports all modern communication channels. With integrated knowledge they’ll always be giving customers the right answer. Never buy, install, or upgrade an infrastructure again. Forget about expensive equipment, long deployment times and maintenance contracts. You're up 24/7. Upgrades are automatic, which means your cloud contact center software is always up-to-date. Connect with your customers across channels has never been more convenient, more affordable or more user friendly. Today, thousands of companies like yours are turning to Vocalcom Cloud Contact Center Software to significantly cut the costs of running their contact centers and servicing their customers while delivering a world-class customer experience. Bring the speed, savings and flexibility of the leading-edge cloud contact center solution to your contact center. We take the time to understand our customers' requirements, tailoring deployments to specific needs and performing analytics to improve operations, and optimize usage.

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