Hosted Predictive Dialer

Trends

Supercharged Sales and Efficiency with a Predictive Dialer

Supercharged Sales and Efficiency with a Predictive Dialer In a contact center, time is of the essence. Agents need to reach out to customers with great efficiency and yet make each interaction a quality one which makes the customer happy and loyal to the brand. Specifically, agents in charge of sales who routinely place outbound calls while pursuing leads need to make sure they are reaching the right customers...
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Three Reasons Why Telemarketers Need a Hosted Predictive Dialer

Whoever said being a telemarketer was easy is sorely mistaken. Telemarketers face a bevy of challenges, such as developing customized prospect lists, overcoming objection and difficulty engaging with customers. In addition, these challenges can be exasperated by outdated, poor technology. Today, more telemarketing firms are ditching their legacy predictive...
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Just How Accurate was the Prediction of Predictive Dialing Technology?

Once upon a time, predictive dialer technology was an idea of fiction. Today, it is an indispensable asset to businesses managing inbound and outbound calls. Yet the call service software no longer resembles the primitive equipment it once was. In fact, it doesn’t even require physical hardware anymore. As this age-old article (published in...
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Vocalcom Secures Atento's Stellar Customer Relationship Status

Call center managers everywhere have been on the lookout for better solutions to improve customer calls to support maximum talk time as well as to better keep track of calls. It’s no secret that this has been a long-time frustration, and the key to unlocking this mystery is oftentimes the biggest challenge. Vocalcom is well-known for...
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Who Doesn't Like Boosting Campaign Performance?

Any forward-thinking company vying to succeed in its respective competitive sector usually has at least one key priority that’s top of mind: better performance. Today’s industries are constantly asking themselves critical questions. Does “How can we do more?” or “What will help us to be more efficient?” “Are we...
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Over 550,000 Hosted Predictive Dialer Users is No Small Feat

And yet that’s how many people trust our technology as their solution of choice. 550,000 users across 47 counties have discovered the unique benefits of Vocalcom’s leading-edge hosted predictive dialer solution. The best part? You can too. From banks and media corporations, to customer service call centers and technology providers, any...
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How Facebook is Just Like Telemarketing

What comes to mind when you think of Facebook? For many, the image of young adolescents infinitely scrolling, posting and commenting pops into their head – and stays there. This has deterred one too many telemarketing firms looking to solicit prospects and lock in sales…but not anymore. In actuality, this stereotype of the average...
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Main Benefits of the Hosted Predictive Dialer for Debt Collection

As the individual on the receiving end of a debt collection call, there can be nothing more infuriating than being phoned by the disgruntled, over-worked debt collector agent who is trying to think of the quickest and least painful way to tell you that you have missed a payment. But as a call center manager, there is nothing worse than an...
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Differentiating Your Predictive Dialer Options

While the number representing the types of predictive dialers available today is small, the benefits, and most importantly, the differences between each are growing. The predictive dialer dynamically detects when a live contact has been reached, enabling call center representatives to spend more time productively and proactively to close the most sales....
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What is a Hosted Predictive Dialer?

In the past, we’ve covered the basics of what a predictive dialer is. In short, a predictive dialer cuts to the core of sales calls by quickly and efficiently identifying which customers are live and which are not, which leads to increased agent productivity, enhanced efficiency and a boost in sales. Now, it is time explore the hosted predictive...
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