1pcc vs 3pcc: A Journey to Media Server Enlightenment

1pcc vs 3pcc: A Journey to Media Server Enlightenment

1pcc vs 3pcc: A Journey to Media Server Enlightenment

In this video Dan will explain the architectural differences between the 1PCC and 3PCC design models. He will cover ladder diagrams explaining the message exchanges and general design philosophy between each architecture. To participate in the discussion on “1PCC vs. 3PCC: Which do you prefer” visit the Dialogic Exchange Network at http://www.dialogic.com/den/default.aspx For new episodes, subscribe here! http://www.youtube.com/subscription_center?add_user=dialogiccorp Follow Dialogic on Twitter https://twitter.com/Dialogic Follow Dan Wolanski on Twitter: https://twitter.com/Dan_Wolanski Visit the Dialogic Exchange Network at http://www.dialogic.com/den/default.aspx Like us on Facebook https://www.facebook.com/DialogicInc Follow Dialogic on LinkedIn: http://www.linkedin.com/company/dialogic?trk=fc_badge Follow Dialogic on Google+: https://plus.google.com/s/Dialogic%2C%20Inc#s/Dialogic,%20Inc

By Vocalcom

Giving a New Meaning to the Customer Experience

As call center agents know, there is a lot more to customer service than merely picking up the phone and going through the motions. Agents need to be in tune to basic cultural and geographic sensitivities. For foreign agents who are not completely immersed in a country’s culture, however, this can be very difficult—especially if you operate on a 12-hour...
View Full Article