2014 eBusiness & Channel Strategy Forum Recap

2014 eBusiness & Channel Strategy Forum Recap

2014 eBusiness & Channel Strategy Forum Recap

Watch key insights from Forrester analysts and industry speakers during Forrester’s 2014 Forum for eBusiness & Channel Strategy Professionals in Chicago. Learn more about how Forrester can help you on the path to digital mastery at solutions.forrester.com/digital-business

By Vocalcom

Part 2 - A Blueprint for Your Future Unified Contact Center

The traditional brick-and-mortar call center of yester-year is no more. In place of ergonomic call center furniture and hundreds of agents is the virtual call center—an off-premises customer support division that is vastly more “intelligent” then it was in past years. Last week, we explored the rise of the “intelligent call center,” or a center featuring best-in-breed call center software...
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