2014 eBusiness & Channel Strategy Forum Recap

2014 eBusiness & Channel Strategy Forum Recap

2014 eBusiness & Channel Strategy Forum Recap

Watch key insights from Forrester analysts and industry speakers during Forrester’s 2014 Forum for eBusiness & Channel Strategy Professionals in Chicago. Learn more about how Forrester can help you on the path to digital mastery at solutions.forrester.com/digital-business

By Vocalcom

7 Mistakes to Avoid With Call Scripts

With our modern need for quick and efficient customer service, call scripts are essential tools for contact center agents. They can enrich customer service interactions and help them progress faster by offering agents detailed answers and communication tips to better satisfy customers. However, as service cases vary in nature and customers continue to seek a human touch, agents must remain...
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