2014 Top Insights for IT Executives

2014 Top Insights for IT Executives

2014 Top Insights for IT Executives

The nature of work is changing and technology has become the most integral business driver. As a result, IT organizations are under greater strain. To succeed in this environment, IT must make changes to the way it approaches IT strategy, operations, and workforce. Learn how: http://www.cebglobal.com/topinsights

By Vocalcom

Voice of the Customer: The Key to Brand Success

As customer service trends continue to shift toward personalized and emotionally connected experiences, it is more important than ever to understand how customers feel. While most companies collect feedback in some form, many are going a step further by implementing Voice of the Customer, or VOC, processes. In simple terms, VOC refers to a process or system for gathering customer...
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