2014 Top Insights for Legal Executives

2014 Top Insights for Legal Executives

2014 Top Insights for Legal Executives

Given the changing impact of information, traditional monitoring processes and technology advancements alone no longer deliver effective identification, management, and prevention of business risks. This change demands the need for early detection and rootcause analysis. Learn how: http://www.cebglobal.com/topinsights

By Vocalcom

Omnichannel is the Key to Driving Super Agent Success

In the modern-day contact center, customer service agents are accustomed to engaging with customers on numerous channels. With the prevalence of social media networks and technologies such as SMS, chat, and video—in addition to older but equally important channels such as voice and email--customers are able to reach businesses in numerous ways whenever they need technical support, wish to make...
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