2014 Top Insights for the World's Leading Executives

2014 Top Insights for the World's Leading Executives

2014 Top Insights for the World's Leading Executives

CEB is helping executives and their teams address the five critical areas of change that have significant implications for organizations worldwide. Learn how: http://www.cebglobal.com/topinsights.

By Vocalcom

5 Tips for Training Customer Service Agents

Customer service agents work on the front lines of a company, as they are constantly engaged with customers. For this reason, they are more than just informed employees ready to solve a problem—they represent the human aspect of a brand, both the face and the voice of a company’s products, services, and values. So when customers reach out for service,...
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