2014 Top Insights for the World's Leading Executives

2014 Top Insights for the World's Leading Executives

2014 Top Insights for the World's Leading Executives

CEB is helping executives and their teams address the five critical areas of change that have significant implications for organizations worldwide. Learn how: http://www.cebglobal.com/topinsights.

By Vocalcom

Best Practices for Social Media Use in the Call Center

Over the years, call center agents have quickly moved from simple telephone solutions to e-mail, Web chat and more, and now, social media is becoming the latest go-to method of communication for consumers. In fact, it’s estimated that within five years, product-based social media interactions will be equivalent to that of phone interactions, according to DMG Consulting, with 70 to...
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