2014 Year End Close Procedures for Microsoft Dynamics GP

2014 Year End Close Procedures for Microsoft Dynamics GP

2014 Year End Close Procedures for Microsoft Dynamics GP

This video describes the 2014 year end closing procedures for Microsoft Dynamics GP. http://community.dynamics.com/product/gp/f/32.aspx

By Vocalcom

7 Ways to Optimize First Call Resolution KPIs

Of all the metrics measured in contact centers to improve customer service, first call resolution, or FCR, remains a frontrunner. Also known in today's omnichannel world as "first contact resolution," the principle of resolving a customer's issue quickly and thoroughly essentially defines great customer experience while further cutting costs and increasing efficiency for contact centers. However, when time is so...
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