3 Ways Industry Cloud Apps Help Communications Providers Thrive with Vlocity

3 Ways Industry Cloud Apps Help Communications Providers Thrive with Vlocity

3 Ways Industry Cloud Apps Help Communications Providers Thrive with Vlocity

Service providers are moving fast to meet consumers' insatiable demand for connectivity and content. But as they transform their networks and launch new services, legacy systems and process complexity impede their progress. Join us to learn how mobile and industry-specific cloud applications can help IT professionals innovate faster, help sales teams and channel partners capture bundled orders for complex services, and equip service agents to efficiently address billing and service inquiries. Vlocity Industry Cloud Apps are built entirely on the Salesforce1 Platform.

By Vocalcom

Top 10 Customer Engagement Trends for 2016 - Part 2

As described in our previous blog post, contact centers are set to experience shifts in customer engagement strategy in 2016. Here are the remaining five trends to follow in the new year. Big data. With big data analytics, companies are able to analyze a mix of complex data sets from various sources to gain critical insights into customer behavior. This...
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