3 Ways Industry Cloud Apps Help Communications Providers Thrive with Vlocity

3 Ways Industry Cloud Apps Help Communications Providers Thrive with Vlocity

3 Ways Industry Cloud Apps Help Communications Providers Thrive with Vlocity

Service providers are moving fast to meet consumers' insatiable demand for connectivity and content. But as they transform their networks and launch new services, legacy systems and process complexity impede their progress. Join us to learn how mobile and industry-specific cloud applications can help IT professionals innovate faster, help sales teams and channel partners capture bundled orders for complex services, and equip service agents to efficiently address billing and service inquiries. Vlocity Industry Cloud Apps are built entirely on the Salesforce1 Platform.

By Vocalcom

UC & Collaboration Are Here to Stay

While the telephone will never be completely replaced (well, actually, never say never), unified communications (UC) and collaboration technology – including video and social tools, as well as instant messaging – are quickly becoming vital call center solutions that help agents know as much as possible about a caller before he or she is even on the line. “Successful multichannel...
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