5 seconds to change lives of every customer! Future of marketing - keynote speaker

5 seconds to change lives of every customer! Future of marketing - keynote speaker

5 seconds to change lives of every customer! Future of marketing - keynote speaker

How the web is making customers impatient. Future of call-centres and web marketing, e-commerce and online trading. Patrick Dixon is a Futurist, and keynote speaker on wide range of global trends.

By Vocalcom

Get to Work! Retain More Customers With This Simple Four Step Process

Call center interactions involve more than just having the ability to speak with customers. It also involves the ability to effectively answer inquiries, resolve concerns and consistently deliver valuable, top-quality performance. The importance of this is pretty self-explanatory; many customers will stop doing business with a company strictly due to a poor customer service experience. In fact, 89 percent of...
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