A Forrester Perspective: 10 Top Trends for Customer Service

A Forrester Perspective: 10 Top Trends for Customer Service

A Forrester Perspective: 10 Top Trends for Customer Service

Join us as leading industry analyst Kate Leggett of Forrester Research discusses trends in service and the implications to service organizations. Using primary research from hundreds of enterprise customers, she'll discuss the top 10 trends that customer service organizations must focus on to move the needle on customer service experiences.

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Are Too Many Managers Ruling Out Employees Because of Age?

There are two million more jobs in the workforce today than there were 15 years ago, which means there’s far more competition for available labor. Add to that all the temporary jobs that will soon become available to handle increased holiday demand, and the best employees will quickly be taken. In times like these, how can a company find the...
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