A Forrester Perspective: 10 Top Trends for Customer Service

A Forrester Perspective: 10 Top Trends for Customer Service

A Forrester Perspective: 10 Top Trends for Customer Service

Join us as leading industry analyst Kate Leggett of Forrester Research discusses trends in service and the implications to service organizations. Using primary research from hundreds of enterprise customers, she'll discuss the top 10 trends that customer service organizations must focus on to move the needle on customer service experiences.

By Vocalcom

6 Ways Millennials are Redefining Customer Experience

As the first generation born into the modern digital world, millennials are changing the definition of exceptional customer service and transforming the customer experience. Also known as Generation Y, or anyone born after 1980, this generation has always had technology at their fingertips and in recent years has proven to be a population of savvy, socially conscious, and vocal consumers...
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