A Forrester Perspective: 10 Top Trends for Customer Service

A Forrester Perspective: 10 Top Trends for Customer Service

A Forrester Perspective: 10 Top Trends for Customer Service

Join us as leading industry analyst Kate Leggett of Forrester Research discusses trends in service and the implications to service organizations. Using primary research from hundreds of enterprise customers, she'll discuss the top 10 trends that customer service organizations must focus on to move the needle on customer service experiences.

By Vocalcom

What is Virtualization?

In the tech sector, it seems that a new vocabulary word is becoming a part of our vernacular every day—no one more so than virtualization. So what exactly is virtualization? And is it really different than cloud computing? Simply put, virtualization refers to the virtual version of an operating system, server, storage device or network. At the end of the...
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