A New Model for Customer Focused App Design

A New Model for Customer Focused App Design

A New Model for Customer Focused App Design

Michael Facemire discusses the need for a new model for mobile design that focuses on the customer first at Forrester's Technology Leadership Forum in Orlando.

By Vocalcom

Using Intelligent Predictive Dialer to Grow Faster

Contact center agents are faced with the uncertain task of reaching out to customers, often with the looming concern of a slow connection, hangup, or being directed to voicemail or a fax machine. As time and productivity are lost, so are potential customers when agents are aiming to make a sale. Numerous reports have found that up to half of...
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