A New Model for Customer Focused App Design

A New Model for Customer Focused App Design

A New Model for Customer Focused App Design

Michael Facemire discusses the need for a new model for mobile design that focuses on the customer first at Forrester's Technology Leadership Forum in Orlando.

By Vocalcom

How Does Your Contact Center's Cloud Look?

Take a moment to observe how your contact center looks with and without the cloud. If you’re at a loss as to where your contact center falls on the cloud spectrum, consider first the potential disconnections happening in the use of your existing technology to accomplish business critical functions. For example, how satisfied are your virtual agents? Are they empowered...
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