A Smarter Way to Effect the Inertia of Large Companies

A Smarter Way to Effect the Inertia of Large Companies

A Smarter Way to Effect the Inertia of Large Companies

A Smarter Way to Effect the Inertia of Large Companies

By Vocalcom

7 Customer Engagement Trends to Follow in 2017

Customer engagement experienced quite an evolution in the past year. New technologies paved the way for both seamless and increasingly innovative customer experiences, redefining the role of human agents in customer service. But the power of the personal touch is still essential: In 2017, customer engagement will be marked by a need to balance the cutting-edge technologies that drive optimized...
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